FAQ

Can I return or exchange a collections pre-printed Case ?

You may return pre-designed collections within 14 days from purchase. Please See our returns policy.

Can I return or exchange my Create Your Own case?

At Mr Nutcase we want to make sure you are completely happy with your case. If for any reason you are not please email us on info@mrnutcase.com within 14 days of your purchase explaining why you are not happy. On acceptance of this we will send you out a new case (exact same image and same case) but only after you have returned your case to our free postal address.

Delivery and turnaround times

At Mr Nutcase, we aim to produce and dispatch our orders within one working day. We offer free delivery to everybody worldwide. Delivery times inside the UK are aimed to be the next working day, within Europe 3 to 4 working days, outside Europe 4 to 7 working days.

Does the Image on the case last ?

It seriously does, all of our cases have been extensively tested on general wear and tear and every Mr Nutcase case comes with a nutty 90 day warranty.

How do I contact Mr Nutcase customer service?

Just click on 'contact us' and email us at info@mrnutcase.com and we will get back to you as quickly as possible, or you can give us a call on 08451 771 773 between the hours of 09:00 to 17:00 Monday to Friday.

How do I know if my image is the right capacity/size to meet the requirements ?

It is best to use larger images so as when you apply them to your case they will not be blurry or pixelated. Remember, images on the web can look bigger than when they are printed! If you zoom in on your image too much though, Mr. Nutcase will show you a message to warn you that your image could be too blurry. If you're having to zoom in lots to get your image to fill the whole case, then it's probably too small!

If I want a bulk order of cases can you offer a discount ?

Yes at Mr Nutcase we do offer a discount on bulk orders for 10 or more. Please email corporate@mrnutcase.com with your contact details and one of our sales advisers will be in touch shortly.

Is the case straight forward to attach to my device ?

Yes, the case is very easy to attach to your device. Simply put the side of your phone with the buttons into the case first and then gently clip down.

What if my device isn't available?

Mr Nutcase offers a huge range of devices however, in the occasion that your model may not be available on the website then please get in touch and we will do our best to cater for your device.

What protection do your cases offer ?

Our cases offer great protection against scratches and every day wear and tear. Why not like us on Facebook when you checkout and receive a free screen protector with your order to keep your screen looking scratch free.

What warranty is offered by Mr Nutcase ?

All cases whether they are pre-designed or created by you are covered for 90 days.

Where do I enter the promotional code/voucher?

Place your order as usual and when you reach the Checkout page, enter your code in the box labelled "Apply Voucher Code."

Where is Mr Nutcase based ?

We trade from the UK with our main office and printing factory based in the south of England.

Will my personal images be kept private/ confidential ?

We will do our best to protect your personal information. Please see privacy policy for further details.

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